Privacy Policy

Effective Date: 20/05/2025

1. Introduction

This privacy policy outlines how Helen McDonald Hypnotherapy collects, uses, stores, and protects any personal information that you provide when using my website. I am committed to ensuring your privacy is protected and comply fully with the General Data Protection Regulation (GDPR) and the standards set by the Association for Solution Focused Hypnotherapy (AfSFH).

2. Who I Am

Helen McDonald
Solution Focused Hypnotherapist

Email: helen@helenmcdonaldhypnotherapy.co.uk

Phone: 07404 888080

ICO Registration Number:ZB043340

3. What I Collect

We may collect the following personal data when you use my services or contact me via this website:

  • Name
  • Contact information including email address and phone number
  • Information relevant to your enquiry or treatment
  • Website usage data via cookies (see section 8)

4. How I Use Your Information

I collect and use your personal information for the following purposes:

  • To respond to your enquiries
  • To provide therapeutic services
  • To manage appointments and communications
  • To comply with legal and professional requirements
  • For record keeping as required by AfSFH guidelines

5. Legal Basis for Processing

I process your data under the following legal bases:

  • Consent: When you submit a form or contact me voluntarily.
  • Contract: To provide the hypnotherapy services you have requested.
  • Legal Obligation: For maintaining client records and fulfilling regulatory duties.
  • Legitimate Interests: To improve our services and maintain security.

6. How I Store Your Data

Your information is securely stored. Electronic records are encrypted and password-protected. Paper notes (if any) are stored in a locked filing cabinet. Client records are kept for a minimum of 7 years in accordance with AfSFH and insurance requirements, after which they are securely destroyed.

7. Sharing Your Information

I do not share your information with third parties unless:

  • I am required to do so by law.
  • You provide explicit consent.
  • It is necessary to protect your vital interests (e.g. safeguarding concerns).

8. Cookies

Cookies are small files placed on your computer to collect standard internet log information and visitor behaviour information. This data is used to track website usage, improve user experience, and analyse traffic.

We use the following types of cookies:

  • Essential cookies – necessary for website functionality.
  • Analytical cookies – help me understand how visitors interact with the site (e.g., Google Analytics).
  • Third-party cookies – may be set by services like embedded videos or maps.

You can manage or disable cookies via your browser settings. For more information about cookies, visit www.aboutcookies.org.

9. Your Data Protection Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request erasure of your data (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Changes to This Policy

I may update this privacy policy from time to time. Changes will be posted on this page and, where appropriate, notified to you via email.

11. Contact Me

If you have any questions about this policy or how your data is handled, please contact:

Helen McDonald
Email: helen@helenmcdonaldhypnotherapy.co.uk
Phone: 07404 888080